Patient experience representatives serve as customer service liaisons between patients and SEARHC, to help patients navigate their way through SEARHC's health system.
Please let your doctor or nurse know if you have any concerns while visiting a SEARHC location. To provide you with the best quality health care, we need to hear your concerns and ideas about how we may better serve you.
If you would like to further communicate any concern, please complete a Customer Experience Feedback Form (PDF 138kb) or write or call us about your concern. Our patient experience representatives can assist you.
The patient experience representatives are customer service liaisons for SEARHC patients and their medical providers. They listen, track and monitor trends based on customer feedback and recommend changes to improve SEARHC's performance.
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Sitka Based: Serves patients in Sitka, Angoon, Kake, Pelican, Petersburg, Wrangell, Yakutat and Tenakee Springs
Email: Dale Lindstrom
Based at Mt. Edgecumbe Hospital (S'áxt' Hít) in Sitka
Juneau Based: Serves patients in Juneau, Haines, Klukwan, Hoonah and Skagway
Email: Debra Graceland
Based at the Ethel Lund Medical Center in Juneau
Klawock Based: Serves patients in Klawock, Craig, Hydaburg, Kasaan and Thorne Bay
Phone: 755-4983 Cell: 965-0040
Email: Cyndi Reeves
Based at the Alicia Roberts Medical Center in Klawock
Anchorage Patient Experience Representative – Serves SEARHC and KANA patients needing care in Anchorage
Based at the Alaska Native Medical Center in Anchorage
Customer experience feedback and other patient comments are regularly reviewed by the hospital and clinic administration and department managers, and a summary of responses is provided to the SEARHC Accreditation Governing Body.
If you feel your concern about patient safety or quality of care has not been adequately addressed, you may contact The Joint Commission, which is the organization that accredits the SEARHC Mt. Edgecumbe Hospital and Ethel Lund Medical Center. Use the Joint Commission's online complaint submission form or write to:
Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
The Joint Commission will notify us about your concern and we will respond to the Joint Commission about any required follow-up activities.