President’s Update for November 22, 2013

In this edition...

Patient Satisfaction Surveys

I’m pleased to let everyone know that SEARHC has partnered with health care industry consultants, Press Ganey Associates, to gather patient satisfaction information through email surveys for all SEARHC outpatients. 

Beginning this month, all outpatients seen at MEH, ELMC, or a CHS clinic who have provided SEARHC with an email address will begin receiving an email survey to rate the services they received during a visit that took place approximately 2 to 3 weeks prior.

These confidential surveys cover topics such as wait time, access to our facilities, moving through a visit, interactions with nurses or assistants, assessment of provider’s service and efforts, as well as an overall assessment that outlines a few areas covered in the survey. Patients will also have the opportunity to provide comments as well.

While it is not required, everyone will have the option to disclose one’s name and telephone number, so unless a contact information is specifically and intentionally supplied, the survey results are 100% confidential. Additionally, no one will be bombarded with surveys; each patient will only receive one survey within a 90 day period. The results will be populated into a reporting system by Press Ganey that will allow us to review the data. The results will be used to look for opportunities for us to improve the experience for our patients and identify problems with our services.

Any questions can be directed to your clinic or a Patient Advocate. 

We’re excited about this new opportunity to ensure that we provide the best patient care and services possible, and as always, appreciate everyone’s participation and support.

SEARHC staffer elected Chair of Alaska Tribal Behavioral Health Directors

Last week, Cindy Baldwin-Kitka, Division Director for Behavior Health was elected to a one year term as Chair of the Alaska Tribal Behavioral Health Directors (TBHD). The TBHD committee is a subcommittee of the Alaska Tribal Health Directors. The vision for the TBHD is to ensure individuals and their family members have access to an effective behavioral health care continuum integrated with primary health care with services delivered as close to home as possible which optimize personal health and functioning. The TBHD was created as a single voice to advocate for a system of care that provides a full array of behavioral health services at the appropriate level of care for each individual, family, and community. Membership is composed of one representative from each of the 24 Tribal Behavioral Health providers in Alaska.

Please join me in congratulating Cindy!

City proclamations create awareness & highlight the impact of diabetes

City proclamations were delivered from the Haines and Sitka city assemblies for November Diabetes Awareness Month and November 14 Diabetes Alert Day. These proclamations highlight the importance of community awareness of diabetes and its global impact. November 14, 2013 has been declared as World Diabetes Day, a global event bringing together over 160 countries to raise diabetes awareness. By 2050 one in three Americans could have Diabetes. Diabetes currently affects over 26.8 million Americans including over 58,000 Alaskans. Recognizing Diabetes Awareness Month and November 14 as Diabetes Alert Day encourages people to increase their awareness of this disease, and the potential that exists to prevent its occurrence and reduce its complications. For more information on diabetes, please go to or visit the SEARHC Diabetes Prevention webpages and Diabetes Team webpage.

Lifestyle Balance classes begin

Lifestyle Balance classes in Juneau, Sitka and Klawock started in October 2013 and will end January 2014. These classes seek to educate adult Alaska Native or American Indian people who are either diagnosed with prediabetes or who have had an abnormal sugar (glucose) reading in their lives. During these classes participants learn about lifestyle choices they can make to either prevent diabetes or delay its complications. As of Fall 2013, over 1100 Southeast Alaska Natives were at high risk for diabetes (sometimes referred to as ‘prediabetes’). For more information on the next classes scheduled for your area, please contact: Sitka and Kake (907) 966-8914; Juneau (907) 364-4459; Prince of Wales Islands (907) 755-4959.

Charles Clement
Charles Clement President/CEO
3100 Channel Drive, Ste. 300
Juneau, AK 99801
(907) 463-4000

Just a reminder...

Call ELMC for appointments on weekends

As of November 23, we will be moving from a weekend Walk-In Clinic model at the Ethel Lund Medical Center in Juneau to scheduling specific appointment times for patients on Saturday and Sunday.

It is our goal to provide access for patients without causing them the inconvenience of waiting to be seen on a first come, first served basis. This will make the process much smoother and provide the convenience of knowing one’s appointment time in advance, thus decreasing the long wait to be seen by a provider.

Expanded ELMC Clinic Hours

Our clinic and pharmacy hours at the Ethel Lund Medical Center in Juneau have permanently been extended. The clinic and the Pharmacy are now open from 8:00 AM – 8:00 PM Monday through Thursday and 8:00 AM – 5:00 PM on Friday. The weekday hours were previously 8:00 AM – 5:00 PM.