President’s Update for December 13, 2013

In this edition...

POW Eye Clinic celebrates 1-year anniversary

Everyone is invited to the Open House to recognize the 1 year anniversary of the POW Eye Clinic in Klawock on Wednesday, December 18, from 8am-12pm and 1pm-5pm.  There will be refreshments available as well as door prizes which includes a drawing for a pair of Cocoon fit-over polarized sunglasses. We are extremely proud of our ability to provide this care for all of POW.  Please stop in and celebrate with the POW Eye Clinic staff and your community and see what the clinic has to offer.

Holiday Outpatient Clinic Hours

SEARHC outpatient clinics will be closed on Christmas Day, Wednesday, December 25th, and New Year’s Day, Wednesday, January 1, so SEARHC employees can spend time with their families during the holidays. The SEARHC Ethel Lund Medical Center in Juneau will close at 3:00 pm on Christmas Eve, December 24, and at 5:00 pm on New Year’s Eve, December 31.  The Outpatient Clinic at Mt. Edgecumbe Hospital in Sitka will also close at 3:00 pm on Christmas Eve, December 24, and will be open for walk-in’s only until 4:30 pm on New Year’s Eve, December 31.

As always, SEARHC will have staff working during the holidays to take care of any inpatients staying at the hospital in Sitka, and there will be 24-hour emergency room staff available at the hospital during the holidays.

Be sure to have a safe and happy holiday season.

Charles Clement
Charles Clement President/CEO
3100 Channel Drive, Ste. 300
Juneau, AK 99801
(907) 463-4000

Just a reminder...

Patient Satisfaction Surveys

In order to ensure that we provide the best patient care and services possible, SEARHC has partnered with health care industry consultants, Press Ganey Associates, to gather patient satisfaction information through email surveys for all SEARHC outpatients.

All outpatients seen at MEH, ELMC, or a CHS clinic who have provided SEARHC with an email address will receive an email survey to rate the services received during a visit that took place approximately 2 to 3 weeks prior.

These confidential surveys cover topics such as wait time, access to our facilities, moving through a visit, interactions with nurses or assistants, assessment of provider’s service and efforts, as well as an overall assessment that outlines a few areas covered in the survey. Patients will also have the opportunity to provide comments as well.

Call ELMC for appointments on weekends

We have moved from a weekend Walk-In Clinic model at the Ethel Lund Medical Center in Juneau to scheduling specific appointment times for patients on Saturday and Sunday.

It is our goal to provide access for patients without causing them the inconvenience of waiting to be seen on a first come, first served basis. This will make the process much smoother and provide the convenience of knowing one’s appointment time in advance, thus decreasing the long wait to be seen by a provider.

Expanded ELMC Clinic Hours

Our clinic and pharmacy hours at the Ethel Lund Medical Center in Juneau have permanently been extended. The clinic and the Pharmacy are now open from 8:00 AM – 8:00 PM Monday through Thursday and 8:00 AM – 5:00 PM on Friday. The weekday hours were previously 8:00 AM – 5:00 PM.