Reporting Patient Concerns

Please let your doctor or nurse know if you have any concerns while visiting a SEARHC location. To provide you with the best quality health care, we need to hear your concerns and ideas about how we may better serve you.

The patient experience representatives are customer service liaisons for SEARHC patients and their medical providers. They listen, track and monitor trends based on customer feedback and recommend changes to improve SEARHC's performance.

SEARHC Patient Feedback Email

Your comments are important to us. Emails will be answered during business hours Monday - Friday.

Use this link to email us your feedback.

*Patients with life-threatening symptoms, please call 911 or visit the nearest emergency room immediately.

Contact a Patient Experience Representative

Sitka Based:  Serves patients in Sitka, Angoon, Kake, Pelican, Petersburg, Wrangell, Yakutat and Tenakee Springs

Dale Lindstrom
Phone: 966-8860
Email: Dale Lindstrom
Based at Mt. Edgecumbe Hospital (S'áxt' Hít) in Sitka

Juneau Based:  Serves patients in Juneau, Haines, Klukwan, Hoonah and Skagway

Debra Graceland
Phone: 463-6656
Email: Debra Graceland
Based at the Ethel Lund Medical Center in Juneau

Klawock Based:  Serves patients in Klawock, Craig, Hydaburg, Kasaan and Thorne Bay

Cyndi Reeves
Phone: 755-4983  Cell: 965-0040
Email: Cyndi Reeves
Based at the Alicia Roberts Medical Center in Klawock

Anchorage Based:  Serves SEARHC and KANA patients needing care in Anchorage

Phone: 729-3990 
Based at the Alaska Native Medical Center in Anchorage

Customer experience feedback and other patient comments are regularly reviewed by the hospital and clinic administration and department managers, and a summary of responses is provided to the SEARHC Accreditation Governing Body.

Complaint and Grievance Information

A copy of our Patient Complaint and Grievance Information is available for review and download.

Patient Complaint and Grievance Information Sheet (PDF 99KB)

PDF files require Acrobat Reader

The Joint Commission

If you feel your concern about patient safety or quality of care has not been adequately addressed, you may contact The Joint Commission, which is the organization that accredits all SEARHC facilities that provide care and service to patients. Use the Joint Commission's online complaint submission form or write to:

Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

The Joint Commission will notify us about your concern and we will respond to the Joint Commission about any required follow-up activities.