SEARHC patient advocates serve as customer liaisons

April 17 2011

The SouthEast Alaska Regional Health Consortium (SEARHC) recently hired four patient advocates to help customers navigate SEARHC’s health system. The patient advocates serve as customer service liaisons for SEARHC patients and their medical providers. This is a SEARHC Board initiative to help ensure our patients receive the highest quality of care possible. They listen, track and monitor trends based on customer feedback and recommend changes to improve SEARHC’s performance. Three of the patient advocates are based in Southeast Alaska — in Sitka, Juneau and Klawock — and the other patient advocate is based in Anchorage where she works with patients from SEARHC and the Kodiak Area Native Association (KANA) under a partnership agreement between the two tribal health organizations. “For several years we have heard from our tribal citizens through Grand Camp and Tribal Assembly resolutions that patient advocates are needed to help our customers,” SEARHC Chief Operating Officer Frank Sutton said. “I am very excited about the patient advocates, who will serve as an important link between our health system, our providers and the patients. They will help people through a sometimes confusing and complicated health care maze.” Here are the names of the four patient advocates, their contact information and which patients they work with:
  • Bryan Whitson (966-8860 office, bryan.whitson@searhc.org) is based at S’áxt’ Hít Mt. Edgecumbe Hospital and serves our patients from Sitka, Angoon, Kake, Pelican, Petersburg, Wrangell, Yakutat and Tenakee.
  • Ashley Hunt (463-6656 office, ashley.hunt@searhc.org) is based at the Ethel Lund Medical Center and serves Juneau, Haines, Klukwan, Hoonah and Skagway.
  • Cyndi Reeves (755-4983 office, 965-0040 cell, cynthia.reeves@searhc.org) is based at the Alicia Roberts Medical Center and serves Klawock, Craig, Hydaburg, Kasaan and Thorne Bay.
  • Alicia Soto (729-3992 office, aasoto@anthc.org) is based at the Alaska Native Medical Center (with the Customer Experience staff, across from the cafeteria) and serves SEARHC and KANA patients needing care in Anchorage.