Introducing Personal Service Dining for SEARHC Patients

January 06 2014

SITKA – Last month, SouthEast Alaska Regional Health Consortium (SEARHC) presented its patients with the new, patient-centered program, Expressly For You-Personal Service Dining SM (EFY). NMS Food Services collaborated closely with all SEARHC support departments especially nursing staff and IT to develop a new menu, implement new software and participate in personalized Host/Hostess training.

The Expressly For You-Personal Service Dining SM program is an innovative concept of meal order and delivery for hospital patients and is based on the long standing practice of fresh food and personal, table-side service in restaurants. Several times a day, a Host/Hostess will visit with each patient about their choices for the next meal. The Host/Hostess will discuss the menu and daily chef specials, talk about options specific to their physician ordered diet and assist the patient with their custom order. The menu includes a wonderful variety of “Everyday” selections such as homemade vegetable soup, fresh baked rolls, fresh salads and deli sandwiches as well as Chef Specials for lunch and dinner. 

Patients can look forward to chef specials, such as Crispy Parmesan Halibut, Beef and Broccoli Stir Fry and Personal Chicken Pot Pie. The focus on the menu is fresh, homemade and cooking from scratch. With the introduction of the new Merry Chef oven, the dining services culinary staff now has the capability to prepare patient choices individually.

The program is centered on patient satisfaction which is accomplished through personalized, frequent interaction during meal ordering and delivery by the same host/hostess through-out the day. This provides the personal touch resulting in increased patient satisfaction which has a direct effect in the healing process.

David Thomas, a long time culinary employee, was grinning from ear to ear says Becky Werber, Dining Services General Manager “Did you see the trays! They ate everything!” We are seeing trays come back to the kitchen with no food left on the plates because patients are loving the variety and ordering what they want to eat,” continues Becky.

We look forward to the continued success of this program and providing our SEARHC patients with the best culinary experience in Sitka. A lofty goal, but one this team has embraced with enthusiasm.