Patient Advocates

Locations

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Our SEARHC Customer Liaisons

Patient Advocates serve as customer service liaisons between patients and SEARHC, to help patients navigate their way through SEARHC's health system.

Please let your doctor or nurse know if you have any concerns while visiting a SEARHC location. To provide you with the best quality health care, we need to hear your concerns and ideas about how we may better serve you.

If you would like to further communicate any concern, please complete a Customer Experience Feedback Form (PDF 138kb) or write or call us about your concern. Our patient advocates can assist you.

The patient advocates are customer service liaisons for SEARHC patients and their medical providers. They listen, track and monitor trends based on customer feedback and recommend changes to improve SEARHC's performance.

PDF files require Acrobat Reader

Contact a Patient Advocate

Sitka Patient Advocate – Serves patients in Sitka, Angoon, Kake, Pelican, Petersburg, Wrangell, Yakutat and Tenakee Springs

Dale Lindstrom
Phone: 966-8860
Email: Sitka Patient Advocate
Based at Mt. Edgecumbe Hospital (S'áxt' Hít) in Sitka

Juneau Patient Advocate – Serves patients in Juneau, Haines, Klukwan, Hoonah and Skagway

Debra Graceland
Phone: 463-6656
Email: Juneau Patient Advocate
Based at the Ethel Lund Medical Center in Juneau

Klawock Patient Advocate – Serves patients in Klawock, Craig, Hydaburg, Kasaan and Thorne Bay

Cyndi Reeves
Phone: 755-4983  Cell: 965-0040
Email: Klawock Patient Advocate
Based at the Alicia Roberts Medical Center in Klawock

Anchorage Patient Advocates – Serves SEARHC and KANA patients needing care in Anchorage

Phone: 729-3990 
Based at the Alaska Native Medical Center in Anchorage

Customer experience feedback and other patient comments are regularly reviewed by the hospital and clinic administration and department managers, and a summary of responses is provided to the SEARHC Accreditation Governing Body.

The Joint Commission

If you feel your concern about patient safety or quality of care has not been adequately addressed, you may contact The Joint Commission, which is the organization that accredits the SEARHC Mt. Edgecumbe Hospital and Ethel Lund Medical Center. Use the Joint Commission's online complaint submission form or write to:

Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

The Joint Commission will notify us about your concern and we will respond to the Joint Commission about any required follow-up activities.