Reporting Patient Concerns
Please let your doctor or nurse know if you have any concerns while visiting a SEARHC location. To provide you with the best quality health care, we need to hear your concerns and ideas about how we may better serve you.
If you would like to further communicate any concern, please complete a Customer Experience Feedback Form (PDF 138kb) or write or call us about your concern. Our patient advocates can assist you.
The patient advocates are customer service liaisons for SEARHC patients and their medical providers. They listen, track and monitor trends based on customer feedback and recommend changes to improve SEARHC's performance.
Contact a Patient Advocate
- Bryan Whitson
Phone: 966-8860
bryan.whitson@searhc.org
Based at S'áxt' Hít Mt. Edgecumbe Hospital in Sitka and serves our patients from Sitka, Angoon, Kake, Pelican, Petersburg, Wrangell, Yakutat and Tenakee Springs. - Ashley Hunt
Phone: 463-6656
ashley.hunt@searhc.org
Based at the Ethel Lund Medical Center in Juneau and serves Juneau, Haines, Klukwan, Hoonah and Skagway. - Cyndi Reeves
Phone: 755-4983. Cell: 965-0040
cynthia.reeves@searhc.org
Based at the Alicia Roberts Medical Center in Klawock and serves Klawock, Craig, Hydaburg, Kasaan and Thorne Bay. - Pam Goodwin
Phone: 729-3992. Cell: 942-5867
pamela.goodwin@kanaweb.org
Based at the Alaska Native Medical Center in Anchorage and serves SEARHC and KANA patients needing care in Anchorage.
Customer experience feedback and other patient comments are regularly reviewed by the hospital and clinic administration and department managers, and a summary of responses is provided to the SEARHC Accreditation Governing Body.
The Joint Commission
If you feel your concern about patient safety or quality of care has not been adequately addressed, you may contact The Joint Commission, which is the organization that accredits the SEARHC Mt. Edgecumbe Hospital and Ethel Lund Medical Center. Use the Joint Commission's online complaint submission form or write to:
Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
The Joint Commission will notify us about your concern and we will respond to the Joint Commission about any required follow-up activities.
Accreditation Association for Ambulatory HealthCare (AAAHC)
Individuals may provide information about an AAAHC accredited clinic in writing at any time by sending a letter to:
AAAHC Accreditation Services Department
5250 Old Orchard Road, Suite 200
Skokie, IL, 60077
info@aaahc.org
In your letter or email, please include your name, address, phone number and email address if applicable, along with your comments and preferred contact method.
Commission on Accreditation of Rehabilitation Facilities (CARF)
Our Behavioral Health Programs are accredited by CARF. Individuals may provide information about a CARF accredited organization in writing at any time by sending a letter to:
CARF-CCAC
1730 Rhode Island Avenue NW, Suite 209
Washington, DC 20036, USA
Phone: (202)587-5001
Toll-free: (866)888-1122 voice
Fax: (202)587-5009
Other Resources
State of Alaska
Health Facilities Certification & Licensing Program
(907) 334-2482 After-Hours Complaint Hotline
1-888-387-9387 (outside Anchorage)
or 563-0037 (within Anchorage area)
Medicare Beneficiaries
If the patient is a Medicare beneficiary and has a complaint regarding quality of care, their Medicare coverage, or premature discharge, the patient may contact Mountain Pacific Health at the following address:
Mountain Pacific Quality Health
4241 B Street, Suite 303
Anchorage, AK 99503
Phone: (907)561-3202 or (877)561-3202
